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Geisinger earns two 2015 Press Ganey awards for patient experience satisfaction

Nov 28, 2015 10:49AM ● By Erica Shames

Geisinger Health System was named both a 2015 Success Story Award® winner, and a 2015 Guardian of Excellence Award® winner by Press Ganey Associates, Inc., a leading provider of patient experience measurement for health care organizations. Patient experience represents the sum of all interactions, shaped by an organization’s culture, which influences patient perceptions about their care.

The Success Story Award recognizes health care organizations with compelling stories of innovation and leadership that have measurably improved patient experience, clinical quality or caregiver engagement. Geisinger is one of only 15 organizations to receive the award in 2015, earning it efforts by cardiovascular care providers to improve upon their patient satisfaction ratings.

Randy Hutchison, director of patient experience at Geisinger, worked closely with cardiology care providers on their initiative, titled “Improving Individual Physician Patient Satisfaction Scores – Actions Lead Louder Than Words.” He accepted the award on their behalf on Wednesday, Nov. 11 at the 2015 Press Ganey National Client Conference in Orlando, Fla.

The Geisinger Center for Aesthetics and Cosmetic Surgery is a recipient of the Guardian of Excellence Award in the Medical Practice category. It annually recognizes health care organizations that have consistently achieved the 95th percentile or above of performance in patient experience among Press Ganey clients for each reporting period during one year.

Alexander P. Moya, M.D., director of Geisinger’s Center for Aesthetics and Cosmetic Surgery, received the award at the 2015 Press Ganey National Client Conference.

 “While we appreciate this recognition, our sole purpose is to make sure that every patient is treated with compassion, dignity and respect while receiving optimum care from a Geisinger provider,” said Geisinger President and CEO Dr. David Feinberg. “We need to achieve the best patient experience for every patient every time.”

 “We are proud to partner with Geisinger Health System,” said Patrick T. Ryan, CEO of Press Ganey. “These awards are a testament to the organization’s leadership in delivering of patient-centered care. By achieving and sustaining this level of excellence, Geisinger demonstrates their commitment to reducing patient suffering and advancing the overall quality of health care.”

About Geisinger

Geisinger Health System is an integrated health services organization widely recognized for its innovative use of the electronic health record and the development of innovative care delivery models such as ProvenHealth Navigator® and ProvenCare®. As one of the nation’s largest health service organizations, Geisinger serves more than 3 million residents throughout 45 counties in central, south-central and northeast Pennsylvania, and also in southern New Jersey with the addition of AtlantiCare, a National Malcolm Baldridge Award recipient. The physician-led system is comprised of approximately 30,000 employees, including nearly 1,600 employed physicians, 12 hospital campuses, two research centers and a 510,000-member health plan, all of which leverage an estimated $8.9 billion positive impact on the Pennsylvania economy. Geisinger has repeatedly garnered national accolades for integration, quality and service. In addition to fulfilling its patient care mission, Geisinger has a long-standing commitment to medical education, research and community service. For more information, visit, or follow the latest Geisinger news and more on Twitter and Facebook.

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